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- Route: Track Everything In One Place
Track Everything You Order in the Route App Get shipping notifications and real-time status updates on any delivery
- Route Track: Package Tracking For the 21st Century
With Route, customers track 11+ orders per month and check their package status 8-10 times Keep your brand top-of-mind and direct customers back to your site with immersive tracking that converts
- Tracking with Route
Route displays all your online orders in a central, visual tracking app We use the shipping and tracking information you receive at the time of your purchase to display: Where your purchases are When they're expected to arrive How to report an order issue in the event that your Route protected package is lost, stolen, or damaged
- Deadlines to file a claim – Route
All claims for orders covered by Route Shipping Protection must be filed in accordance with specific time frames and deadlines This includes any claims filed by your customer, or filed by you on your customer’s behalf
- Route
Search for answers to common problems and get support from our team
- Orders Tab Overview – Route
In the Merchant Portal, you will be able to view the details for any orders that have been created and have selected Route Package Protection at the time of checkout This dashboard will help you answer any questions your customers may have about their order and will also provide you with the ability to file an issue on behalf of your customer
- Shopper FAQs – Route for Shoppers
Route offers the option to protect your online orders from damage, loss, and theft with our licensed Shipping Protection And if something happens, we’re here to help with a fast, convenient resolution Learn more: How much does Route Shipping Protection cost? How Route’s claims process works Refunds, replacement orders, and other claims
- File and manage claims – Route for Shoppers
What does my claim status mean? Why was my claim denied? How Route’s claims process works Refunds, reorders, and other claims resolution options How to access refunds in PayPal, Venmo, and more What if I already initiated a chargeback with my bank? Why do I need an online notarized incident statement? A guide to the notarization process with
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