- Route: Track Everything In One Place
See everything Route has to grow your business Route offers shipping protection, fast issue resolution, package tracking, product recommendations, and carbon neutral shipping
- How Route’s claims process works – Route
If it qualifies for coverage, Route automatically initiates whichever resolution your customer selected during the claims filing process—a replacement order, refund, store credit, gift card, etc , based on your store preferences—using our proprietary Automated Issue Resolution technology
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Search for answers to common problems and get support from our team
- Route Track: Package Tracking For the 21st Century
Generic tracking pages kill post-purchase engagement With Route, customers track 11+ orders per month and check their package status 8-10 times Keep your brand top-of-mind and direct customers back to your site with immersive tracking that converts
- Deadlines to file a claim - Route
All claims for orders covered by Route Shipping Protection must be filed in accordance with specific time frames and deadlines This includes any claims filed by your customer, or filed by you on your customer’s behalf
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Resolutions taken by Route’s team directly are marked as “Route Refunded” or “Route Replacement”, and no reimbursement is needed for these resolution types, as Route has paid this money directly
- Shopper FAQs – Route for Shoppers
What is Route? Route is a package tracking and shipping protection provider We support brands by protecting their customers’ online orders from damage, loss, and theft If something goes wrong, customers (that’s you!) can quickly and conveniently resolve their issue in just a few steps
- File and manage claims – Route
How Route’s claims process works; How do I file a claim on behalf of my customer? Claim status definitions; How to check status of a claim; Deadlines to file a claim; Why was my customer’s claim denied? Refunds, reorders, and other claims resolution options; How reimbursements work with Route’s AIR (Automated Issue Resolution) integration
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